Terms & Conditions
These Terms & Conditions govern your use of Sarkar-e-Khalsa’s official websites and portals, including the main domain (www.sarkarekhalsa.org) and subdomains such as the Flood Relief Portal (floods.sarkarekhalsa.org).
By accessing or using our websites, portals, WhatsApp helpline, or related services, you agree to the following terms.
1. Purpose of the Platform
Sarkar-e-Khalsa provides an online relief and coordination system to:
- Allow individuals/families to submit requests for urgent or ongoing help (medical, food, livestock, housing, education, etc.).
- Enable volunteers to register and connect with service needs in their area.
- Onboard NGOs and community organizations to collaborate and avoid duplication of relief work.
- Allow businesses/corporates to contribute resources, logistics, and funds transparently.
- Act as a central directory for real-time needs, verified relief efforts, and transparent seva (service).
2. Eligibility
Your information is used for the following purposes:
- Individuals: Must provide accurate family/household details for help requests.
- Volunteers: Must be at least 18 years old and agree to act responsibly when representing the community network.
- Organizations: Must be a verifiable NGO, trust, or corporate entity. Fake or duplicate entries may be removed.
- General Users: Anyone accessing the site must comply with these terms.
3. Real Use Cases Covered
(a) Help Seekers (Families/Individuals)
- May submit a request via the “I Need Help” button or WhatsApp helpline.
- Must provide minimum details (name, village, district, family size, type of help needed).
- Optional: upload photo/video evidence to support requests.
- A submitted request does not guarantee immediate help; it is queued for NGOs/volunteers based on availability.
(b) Volunteers
- May register via the “Volunteer Registration” form.
- Information collected includes: name, skills, location, availability.
- Volunteers are expected to:
- Respond only to verified requests shared by the portal.
- Act respectfully, without demanding money or favors.
- Accept that their participation is voluntary and Sarkar-e-Khalsa is not liable for personal risks during seva.
(c) NGOs / Organizations
- May register as partners via the portal.
- Must submit: organization name, registration details, contact persons.
- Will receive categorized requests based on their declared areas of service (medical, livestock, ration, housing, etc.).
- Agree to provide updates back into the system so duplication is avoided.
(d) Corporates / Businesses
- May register to provide funding, logistics, or bulk supplies.
- Contributions will be matched to verified needs where possible.
- Must agree to transparency and compliance with Indian NGO/corporate giving laws.
4. Data Collection & Use
- We collect personal data (names, phone numbers, locations, family details, uploads) strictly for relief coordination.
- Data may be shared with:
- Verified NGOs and registered volunteers.
- Partner organizations such as Khalsa Aid, United Sikhs, Hemkunt Foundation, etc.
- Users agree not to submit false or misleading information; this could delay genuine relief.
5. Security & Authentication
- Access to NGO/volunteer dashboards may require login credentials (username/password/OTP).
- Users are responsible for maintaining the confidentiality of their login details.
- Any misuse (fake accounts, spam requests, fraud) will result in suspension.
- The system uses:
- Cookies for session management.
- Google Analytics & tracking tools for performance monitoring.
- Encrypted storage for sensitive uploads.
6. Third-Party Integrations
- The platform integrates with WhatsApp Business API, Google Maps API, and email/SMS gateways.
- By using the portal, you agree to the terms of these third-party providers.
- Sarkar-e-Khalsa is not responsible for outages, errors, or data breaches originating from these third parties.
7. Availability & Limitations
- We aim for continuous availability, but services may be interrupted due to maintenance, high load, or technical issues.
- Sarkar-e-Khalsa does not guarantee:
- That every help request will be fulfilled.
- That every NGO/volunteer response will be immediate.
- That uploaded data will always remain accessible.
8. Prohibited Uses
Users agree not to:
- Submit fraudulent requests for aid.
- Impersonate NGOs, volunteers, or officials.
- Use the platform for political or commercial campaigning.
- Hack, disrupt, or attempt to exploit the system technically.
9. Liability & Disclaimer
- Sarkar-e-Khalsa is a coordination platform, not a direct relief provider.
- We are not liable for:
- Non-delivery of aid.
- Misuse of relief resources by third parties.
- Personal risks taken by volunteers during fieldwork.
10. Modifications to Terms
- Terms may be updated as technical systems evolve or as law requires.
- Users will be deemed to accept changes upon continued use of the site.